Collection Times: 2:00pm – 5:00pm Monday to Friday
Please note that the envelope containing your passport is sealed at the
Australian High Commission. Please do not accept an opened or tampered with
envelope and kindly report such cases immediately in person to the Application
Centre Manager, by email to
by telephone on
For PTCL land lines: 0900 07860
All mobile providers dial short code: 9999
These numbers are accessible from Pakistan only.
These are premium rate numbers and you will be charged at the rate of PKR 10
Applicants need to produce their original invoice cum receipt for passport
collection. Where the applicant is unable to collect their own documents, an
authorized person can do so on their behalf. The authorized person will be
required to present a letter of authorization which includes both the
applicants and authorized person’s signature. The authorized person will also
be required to present photo ID, such as a passport or driver’s license, and
the original invoice cum receipt.
Note: From 24 November 2012 visa holders will no longer be
issued with a visa label.. In some cases, the visa decision will be sent to the
applicant’s email address by Australian High Commission Islamabad.