Collection of Passport

Collection Times: 2:00pm – 5:00pm Monday to Friday

Please note that the envelope containing your passport is sealed at the Australian High Commission. Please do not accept an opened or tampered with envelope and kindly report such cases immediately in person to the Application Centre Manager, by email to



by telephone on
For PTCL land lines: 0900 07860 
All mobile providers dial short code: 9999  

These numbers are accessible from Pakistan only.

These are premium rate numbers and you will be charged at the rate of PKR 10 per minute

Applicants need to produce their original invoice cum receipt for passport collection. Where the applicant is unable to collect their own documents, an authorized person can do so on their behalf. The authorized person will be required to present a letter of authorization which includes both the applicants and authorized person’s signature. The authorized person will also be required to present photo ID, such as a passport or driver’s license, and the original invoice cum receipt.

Note: From 24 November 2012 visa holders will no longer be issued with a visa label.. In some cases, the visa decision will be sent to the applicant’s email address by Australian High Commission Islamabad.