Collection Times: 2:00pm – 5:00pm Monday to Friday
Please note that the envelope containing your passport is sealed at the Australian High Commission. Please do not accept an opened or tampered with envelope and kindly report such cases immediately in person to the Application Centre Manager, by email to
by telephone on
For PTCL land lines: 090010411
All mobile providers dial short code: 8865
These numbers are accessible from Pakistan only.
These are premium rate numbers and you will be charged at the rate of PKR 10 per minute
Applicants need to produce their original invoice cum receipt for passport collection. Where the applicant is unable to collect their own documents, an authorized person can do so on their behalf. The authorized person will be required to present a letter of authorization which includes both the applicants and authorized person’s signature. The authorized person will also be required to present photo ID, such as a passport or driver’s license, and the original invoice cum receipt.
Note: From 24 November 2012 visa holders will no longer be issued with a visa label.. In some cases, the visa decision will be sent to the applicant’s email address by Australian High Commission Islamabad.